This was long overdue! Today I am submitting the following RTI petition to the Delhi Transport Corporation (DTC) on the abysmal service of the route no. 615 buses (“lifeline of JNU”). I have asked other questions too such as on ladies seats occupied by men and the route no. 764. The reply will be posted here after a month when I receive it.
I have asked these questions. Feel free to comment.
1. The hoardings hung at JNU bus stops by the DTC suggest that the route no. 615 bus is very frequent. However, the fact is that there is hardly any DTC 615 bus plying which continues to cause tremendous inconvenience to students/commuters. Keeping this in view, please answer the following:
(a) Why have you tried to cheat people by giving a false picture of the situation? Will you edit/remove those information boards to give the true picture to people?
(b) What is the total number of DTC route no. 615 buses (if any) plying as on 21 January 2009?
(c) What are the total incidences of DTC buses from Purvanchal Hostel to Minto road in one day? By number of incidences is meant the actual number of occurrences in a day when DTC buses ply ‘from Purvanchal to Minto road’. So, if there are 3 cases of one/more DTC bus plying from Purvanchal to Minto road, the answer will be 3. Please also give the time when they start from Purvanchal stop. I am deliberately asking you this because on paper you may say that there are 8 or 10 buses but their actual movement (incidence to and fro) may give a different picture!
(d) Give the timings of both DTC and blue line 615 buses from Purvanchal hostel to Minto road and the vice versa for a day.
(e) Are you going to increase the number of 615DTC buses in near future? If No, why not? If Yes, why so late?
(f) What is the total number of private (blue line) route no. 615 buses plying as on 21 January 2009?
(g) The DTC student bus pass is not valid in private buses. However, JNU students’ DTC bus pass is valid in private 615 blue line buses. Keeping this in view, please inform whether the DTC or Delhi government gives some concession/rebate to 615 Blue lines for enabling this concession?
(h) There is hardly any route no. 615 bus after 8:15 PM. Please inform if you are going to introduce one/more buses after 8 PM. If no, why not?
(i) Are you going to introduce at least one DTC bus of the newest type (the swanky, low-floor, disabled-friendly green/AC red bus) on the route no. 615 in near future? If no, why not? If yes, when? What is/are the criterion/criteria for choosing the routes for these buses?
2. The DTC bus pass counter in JNU has given a lot of tension to JNU community due to the poor quality of service. Keeping this in view, please reply to the following:
(a) What are the exact timings for this counter?
(b) What is the total number of staff working here? What are their names?
(c) Does this DTC counter have a UPS support (to prevent disappointment emanating from power failures)? If no, why not?
(d) I have noticed in the past that the counter sometimes did not open on time because the staff did not arrive on time. Keeping this in view, please monitor the state of affairs presently and inform whether it is really opening at the exact timings.
(e) I got a DTC bus pass made yesterday. I paid 65 Rupees for the period 20 January 2009 to 30 April 2009. Please break it up according to the expenses charged. I just want to know the monthly charges and/or any other charge included therein.
3. It is common in DTC buses to find ladies seats occupied by males even when there are ladies standing in the aisles! Don’t you think it will be in common welfare to empower the DTC/blue line bus conductor to remove such men from the seats and/or threaten to take the bus to the nearest police station (if the men don’t vacate these seats)? This is also a suggestion and you can forward it to the DTC and the government. It should be announced in the public through the media that the bus conductor has the right to ask such men to vacate the seats or they will be taken to the nearest police station. You only have to announce so and 80 per cent of men will fall in line. Please opine.
4. Why don’t you increase the fee for the DTC student bus pass? When was the last revision made?
5. What is the total amount of money collected last year from commuters who were travelling in DTC buses without tickets and were caught by your ticket examiners?
6. According to the DTC rules, commuters travelling without ticket will be served an “ordinary punishment” of 15 days (in case of inability to pay the fine of 100 Rupees fine). What is the total number of such individuals who were sent to prison in last one year?
7. Route no. 764 blue line buses do not stop exactly at the Nehru Place bus stop (when coming towards Munirka) but instead stop some 70-80 metres away even when the stop is not occupied by some other bus! The public runs after the bus like a herd of cattle! It is pathetic to watch men, women and children running to catch a bus because it does not stop at the designated place. Please witness this scene in the evening hours and do something about it. Thereafter inform accordingly in the reply. Also inform the total number of 764 DTC buses plying on the road.
Photo courtesy: Orkut album of Mr. Amit Jha.
Edited to add: A lazy me received the replies to this RTI petition but got no time to upload it. I got about a dozen replies from almost all the DTC depots (most of them are handwritten and therefore irritating). If you want the replies, you may leave a comment here and I will post here or email you images of the replies. Thank you.