Indian Rail reservation site IRCTC sucks

Written by vik

Topics: Consumer Affairs

Update: Read Blame Indian Railways, not IRCTC 

The Indian Railways’ Train Reservation website IRCTC.co.in is the 22nd most trafficked site in India according to Alexa rankings and it is one of the worst websites in India! Here is my truncated list of woes and I am sure most (if not all) experience all/most of these problems. 🙁

IRCTC Railway ticket booking site

The site is slow, very slow, painfully slow! It irritates like anything. The server support is just not enough. You need to be lucky to finish your job with this site. You never know when it will hang or become inaccessible. My success rate with this site has been 7 out of 10 and my friends and neighbours also have a similar experiences with this website. If you are very unlucky you may be charged without a corresponding ticket booked for you (you get the money back later of course). I am ‘on a wing and a prayer’ whenever I have to use this website. What should be over is just 5-7 minutes often takes some 30 minutes or more on this website (and often in vain).

Try accessing it at about 8 am for Tatkal ticket booking. For some weird reason (feel free to call it conspiracy), it is rarely accessible from 8 am to 8:30 am every day! It is a very useful site just the same and one I can’t live without! I am thinking of sending this post by email to Railway Minister Mamata Banerjee and to senior officers in the said ministry (as if they don’t know, huh!).

Also read Indian Railways and IRCTC sucks!

91 Comments Comments For This Post I'd Love to Hear Yours!

  1. You’re right. It is painfully slow. But like you said, I can’t do without it. Come to think about it, almost all Indian sites have the same terrible design – maybe they’re hiring the same firm 😀

    • Vikas Gupta says:

      Bhagwad,

      You are so right! All govt sites suck! This site is hosted with MTNL and MTNL really really sucks! Designs are also by some govt. organization only (mostly NIC if I am not incorrect) or by some pvt. organisation. You know the UPSC website has not changed a bit in last 10 years! 😳

    • SAILESH says:

      MAMATA BANERJEE>>>DOES SHE EVEN KNOW WHAT A COMPUTER IS ….???

  2. arpit says:

    i guess you are keeping reader’s like me waiting for you to write some light post. with no offense , please fulfill our request. 😛

    • Vikas Gupta says:

      Arpit,

      I have no time to write something creative unfortunately. So I write some social posts to keep the blog going and the trend will continue. Will consider your suggestion. Thanks. I was under the impression you are no more into reading/writing blogs due to your studies.

      • arpit says:

        oh no no! i am still alive and kicking in the blogging world 😛
        studies are integral and so is blogging . it was just that i had no inspiration to write something new. was just in the mode of rediscovering myself 🙂
        but i have posted something new, not a full fledged article but a snap with a small line expressing my state of mind. i guess you have missed it out.
        and no worries , even social posts will do the needful, i thought being a regular reader i should express my opinion. hope you are fine with it 🙂

  3. sunil balani says:

    I agree . Initial part of selection of train etc is reasonable….. but when you key in your details and proceed to pay out part the probability of the transaction getting completed is not even 40%. sad part is one has to start all over again….why all government websites suffer from these problems ……lack of accountability I guess……

  4. Reema says:

    ahh yes the site is very slow. all other downloads have to be stopped else payment fails. Also their customer care numbers are a fail..nobody ever picks up any of the numbers!

    • Amit says:

      I som much agree. even if somebody’s got 2MB line, all other sites would open and work perfectly but not this irctc.. I wonder whay can’t they have the support for upgrading the ifra from some good consultancy & services firms like IBM etc..

  5. sonu anand says:

    true true true!!!!!!!!!!! always faced.. i try using book my trip it costs 10rs extra though 🙂

  6. Praveen says:

    Really true it sucks a lot! I had been trying to book a ticket through tatkal, the login screen didn’t move ahead at all for a hour, SO i droped the plan of IRCTC and rushed to the railway station for booking the ticket after a hour struggling with this website, but my bad luck i didn’t even get through the ticket. If this website would have baan working properly I would have got a tatkal ticked.

    And even the coustomer service people are not responding…

    • Vikas Gupta says:

      Praveen, you can also use Clartrip and others to book tickets (as Praven says he does) though I have never used other services (and wonder how they can work in real time when the IRCTC site is down!).

  7. KAPIL says:

    DEAR ALL…
    WE HAVE A SOLUTION FOR MAKING THE TATKAL TICKETS FROM IRCTC. FOR MORE PLZ VISIT http://WWW.THESMARTSHOP.IN, OR MAIL” KAPIL.VASHISTHA@THESMARTSHOP.IN.
    HOPE WE HELP YOU ALOT IN MAKING TATKAL TICKETS & MAKE IT SO SIMPLE….

  8. s says:

    Oh yes i totally AGREE!

  9. DEAR FRIEND says:

    I HAVE ONE OTHER GOOD SOLUTION I AM 90% SUCSES ON TATKAL BOKING I HAVE TRU SOLUTION IF ANY WANT THEN MAIL, ME ON IRFANB20 @ YAHOO.COM

    OR VISIT…

    http://WWW.ONESTOPSHOP.COM

  10. sowmya says:

    The problem is the way the site has been set up. Information and booking are completely separate for some reason (probably in keeping with traditional information and reservation booths).

  11. Bhanu Pratap says:

    Hello,

    Thanks for posting such a great information on India railways, but I think the main issue with IRCTC is the REFUND.
    The refund policy is very bad, it may take more then 3-4 months even after many followups via emails and even send a written complaint to the GM of Indian Railways.. This is the only drawback, our Govt. should take some action and improve the refund policy so that customer do not face at least refund problem.

  12. makkolil says:

    IRCTC site is slow betwenn 8:00AM to 9:00AM only. The reason is they are reducing the bandwidth during this time to disallow tatkal booking. This is to help some thirpaty agencies , I think so

    • Praveen says:

      I too feel the same!

      • MASTPJSBC says:

        they are allocating bandwidth to agents and making the public’s life a mess

        • Bigdaddy says:

          Its a conspiracy to not to allow more bandwidth for public because the agents will lose commission. irctc.co.in really SUCKS!! Shud inform dat politico bi*ch Mamatha Banerjee.

    • panky says:

      are maa ki ch*** IRCTC ki..
      fuck you mamta banerjy with a sword…
      behnc*** kisi ko koi urgent kaam ho, ya koi emergency ho to banda to wahi mar jayega…

      mamta banerji aur sare politicians ko rail ki patri pe lita ki train chala deni chaiye inke upar..
      haramkhor h sab ke sab…

      after many disappointments, i choose to travel by volvo or by air..
      but i would never shit in the India railway again !!

      fuck you all the govt stuffs !!!

  13. It Sucks….really sucks….I had 4 failed transactions and because of this my bank account was not functional for 4 days as all the money was blocked by IRCTC…sucks…sucks…sucks

  14. Asem ibohal says:

    its really sucks.. why the fucking website is not still change.. its shame for the india not only for railay

    Fuck You,
    Asem IM.

  15. Kirit says:

    Its would be nightmare for anyone to book a ticket in Tatkal.
    Its pathetic. TCS guys u guys did a pathetic job.
    U r gone. If u r goin to a client dont giv it as an example of
    ur work otherwise u ll b kicked out of the cabin.

    –Kirit

  16. vivek says:

    Why do they allow the public to book the ticket then, they can straightaway declare that only agents can book tatkal tickets….

  17. arul says:

    it is the worst exp a govt could give to its citizens. How many foreign travelers would come to country. This is the max pleasure we can give to those travelers.

  18. livereal says:

    even as indian railways is earning so much, they can’t spend few lakhs to add more servers to serve online ticket booking system used millions (perhaps billions) of people across india. they don’t have sufficient servers to ever increasing traffic.

    if you’re going to book using irctc, your chancnes are 1/10 in tatkal scheme. that’s very frustrating!

  19. U.K. Shukla says:

    Presently IRCTC is not having check on E Ticket booking and charging left to Agents totally.

  20. Prashant says:

    Well frnds , hi myself Prashant frm Gujarat nice to meet u all , n hv read all ur comments , but one hv u ever think , that why is irctc site is note same when first it was lunched on website,coz nw a dayz all are corrupted they are favouring and supporting the agents, as far best of my knowledge,some percent of seats they give away to agents,irctc’s tie-up with agents ,its irctc site side income,”ISME MEIN RAJNEETI” PPL

    Earlier what was happening, ppl were getting easily booked their tickets through the sites,and there was no asking to agents or no bother of going to agents to get booked tickets,due to that agents business were down,they started crying,as result we have to suffer, So as far slow working of server is concern,it gets slow when u need urgently tickets to get booked,now a days availibility of seats are
    insufficient,so we go for tatkal bookings,nw there’z a fixed it will open in morning 8′ O clock b4 2 of journey,but they do something frm there end to the server at the time of booking that it gets slow :

  21. kamal says:

    Till now there is not direct train from hyderabad to Ranchi/Hatia.
    We are in 2010, when We will espect that there will be direct train on this root.

  22. Nazi says:

    We are all in 2010,
    Mnay people are staying in Hyderabad, who belongs to Jharkhand, But we don’t have a direct train to go to Ranchi/Hatia.
    It is better and profitable road between Ranchi/Hatia to Hyderabad

  23. jacs says:

    Dear friends,
    I know some people, who book tatkal ticket as early as at 4.am thru some 3rd party agents and taking good commission.

    Since its been reported to Vigilance, No more info can be given.

    Hope I will succeed in stopping some activities!

    sincerely …

  24. Prashant says:

    We dont hv Direct Train from Gandhidham to Bhubaneswar,a very long time back i had heared that soon there will be new train starting directly , but its very sad,we hv reached n we are living in 2010 today ,these corrupted Ministers they are supporting eachothers and there own states,not giving attention to other states, what is happening and how the other ordinary people are suffering in there day to day life “A little buttom getting pressed by people and big win that doesn’t make any sense there many people who are note literate they dont know difference bwtn the wrg n right,dey jus simple go n wat dey are been told dey do dat only,its abt poor,needy and ordinary people who hv to suffer for each n every little problems, but those who hv money, dey jus hv to show the money and there work is done ,”i dont thing d way the 2day india is going and people r living” it will neva develop d states,cities,vilages will stay d way it is ” we need to get together”and unite ourselves,and make our india and take india on no.1 position

  25. Name says:

    Tata (as in TCS) is corrupting indian politicians. He has bribed Mamatha to bag IRCTC project. This is like any other road construction. Servers are eaten by bribes thats why it is such slow.

  26. IRCTC Hater says:

    Whoever designed this f***ing piece of s**t must go to hell 🙁

  27. Prashant says:

    ya……f***ing system & software of irctc’s till d problem is goin on ….in tatkal quotas nw even if u book the tickets u get W/L in tatkal quotas & n knw wat u hv to wait for your seat confirmation to….dont knw wat this people are doin, its just like showpiece dey hv put it on website ,dey hv just developed it to jus show people dat we have done something for public, to hv votes frm public….dese railway ministers….once dey got d ministry seats……dey forget dere responsiblities…n show to public dat dey are alwayz dere for public needs ….still the same problem continues….we hv to go to agents for ticket bookings for Tatkal quotas in “General no chance of gettin seats..”dont even thing in dreams” dat u’ll get seats, bt u’ll get alwaz full signal…no solution for dis damn s**t v had to pay agent commision for gettin it done…..dis is where v r ……its 2011…..

  28. raj says:

    who are maintaining this fucking site .. ?

  29. raj says:

    I mean irctc , damn site .. the worst site I ever seen .. !

    we are paying for it .. but they … are fucking us ..

  30. akumar says:

    This IRCTC site sucks big time. It is maddening especially considering that it has gone from bad to worse over time. It is not a rocket science to figure what could be the reasons – i)increased volumes but as usual the government machinery has not kept up pace with demand, ii) ganging up of agents and officials to increase their commissions, iii) mamta banerjee taking bribes from airline officials.
    All three are viable and possible.
    INDIAN RAILWAYS being a public sector monopoly behaves in a most atrocious manner towards the same tax payers on whose money they live. I hope their monopoly is broken in years to come. A good start has been made when metros have not been handed to IR lest they would have made a mess even there too.
    F*** you Indian Railways.

  31. A S RAO says:

    IRCTC really sucks. It is difficult to book a tatkal ticket around )800 hrs. Once the tickets are over, the site is open.

    Here are some suggestions:

    Distance restrictions on long distance trains to be reintroduced.
    No refund, in case of cancelled tatkal ticket.
    Identity proof of booking a tatkal ticket ( at least one of the passengers)should be made compulsory.
    Token nos should be introduced at booking counters.
    Tatkal counters should be separate ( atleast 0800 hrs t0 1000 hrs) and may be categorised as long distance( above 1500km) and others
    Lastly, Tatkal tickets may be auctioned as in the case of airlines.

  32. prad says:

    oh! it sucks its again down……..

  33. Mishra says:

    FUCK you IRCTC

  34. ritz says:

    IRCTC SUCKS

  35. sabby says:

    IRCTC is the worst website in the History of India !!! I dont understand how a railway service site is hosting ad’s???? WTF ?? Shit organization !! Cant even spend good amount in creating a efficient site !! I knw many ppl suffered with IRCTC !!

  36. IRCTC Sucks says:

    IRCTC Sucks, Indian Government Sucks, Politician Sucks!! OMG!

  37. irfan says:

    irctc ko jitni bura kaho kam hai q ki is ko to na he kan hai sunne ke ly nahe annk hai dekne ke ly

    irctc ke traf se sab ko sorry bas ETNA HAI

  38. DesiDon says:

    Yep Indian Railway sucks, their web site sucks. . & Whats more they have actually suspended Internet Reservation now!. Talk about going backwards!! So, i tried to Book via Makemytrip.com that is another storey.. .Add to the list of Sucky Websites operated out of India! I dont get it i understand india lacks infrastructure but we have Millions of Engineers and they still cannot even load balance a Website properly so its hosted all the time without Fucking Downtime!!

    I am so frustrated right now, i tried to Book train tickets 3 x on Makemytrip.com after i input all the Data, it says this should take about 1 – 2 minutes, then it says “Its taking longer than usual” then gives me an Unexpected ERROR – – WTF!!!, i mean should these morons post on their site stating that the Reservations may not go thru since the Indian railways has suspended Online reservation. So, after wasting like 1 hour on makemytrip.com or should it it be makemybphigh.com fucking morons, billions of brancales,!! blue blistering baracles,! Syphlittic Pimps!!

  39. Shone says:

    The Indian railway online booking (irctc.co.in) really sucks….Shame on Indian railways being a biggest employer sucks the common people who use the online reservation. Shame on u indian railway, being an indian citizen with lots of pain I curse this site and who maintains this…No use got to hell indian railways…….

  40. Ganapathy says:

    Very painful 🙁

  41. Bigdaddy says:

    Couldn’t book ticket from last 2hrs. I just want to say FUCK U Indian Railways..FUCK U MAMATHA BANERJEE…FUCK U..

  42. Jose says:

    Its is the worst site I ever experienced. And it is deliberately keep in this mode by the authorities to please some other interests. If CBSE can host 5 lac – 10 lac at a time when the Results published, it still works like a bullet train. Its also a Government run site. The pathetic experience, provided by the Govt. for its valued citizens, in simple words……. its horrible. You are extremely lucky if u can book a ticket in the 8-9 am slot. Quick Book facility withdrawn from 8-9 am to help other interests. They want us to go to the Que (Take leave from office) in the wee hours and try your luck. This is Mamta’s (sorry……… Trinamool’s) Railway. And its going back to the 1990’s era in case of speed. But we can’t avoid this site. That’s the truth.

  43. VINAY says:

    Now some other private / commercial sites are offering booking railway tickets, so may be some looters making irctc site slow and helping private website for money

  44. schnell says:

    No one will listen here as its government owned website and you know our government is slowpoke..
    They don’t care whether you are able to book ticket or not because Indian Railway is earning a lot through normal booking from the station. Otherwise they could have improved their website when they know that online users are increasing exponentially every year.
    Indian Government cannot progress and cannot achieve the goal which they are supposed to get in the fixed period of time.
    Shame on our government, out of 1.2 billion population not even 100 million users access irctc website and still its slow like anything. they should take some tips from Google to know how to handle the traffic.

  45. schnell says:

    Indian Railway should be completely privatized so that we can get better service. Government is not going to do anything..

  46. john says:

    IRCTC is a big ASSHOLE.
    INDIAN GOVT HAS GAVE LICENCE TO JUST IDIOT ORGANISATION.

    WE WATCH FACEBOOK/YOUTUBE, EVERY SITE HAS MILLIONS CLICKERS EVERY SECOND.
    BUT, THIS IDIOT SUCKER IRCTC , IS SON OF A BITCH.
    PUTTING LOTS & LOTS OF ADD’S ON IT, & MAKING IT A SLOW & SHIT SITE AT TIME.

    BLOODY BASTARD IRCTC

  47. harshit says:

    doston etni behes kar rahe ho koi solution bata do eska
    koi solution hai kya eska jisse espe kaam jaldi ho sake

  48. jam says:

    Its just so. Now in this age and internet how have they(GOVT) managed to take their working even to computers and the internet.Why dont they outsource to some private enterprise?

  49. jam says:

    its been 3 hrs since ive been trying to book a ticket to no avail. after entering the details after 30 min there is error ggggggggggrrrrrrrrrrr

  50. jam says:

    its the same as waiting in an endless queue to book tickets

  51. messD says:

    yep
    totally
    maybe we shud complain about it to the consumer forum
    bdw itz not the only website which is slow
    infact all the government website SUCK!
    The only thing which our government is good at doing is looting people!
    You’l spend lesser time standin in the que for booking ticket then waitin for ur ticket on dis page!

  52. panky says:

    Fuck IRCTC…
    FUCK mamta banerji with a sword…

    today for an urgent work, i was booking a tatkal ticket in the morning.
    I am very much aware of the bandwidth in the mornings, so i decided to login before 8:00 AM.
    Everything was going a little laggy but i was not worried cuz a total of 280 tickets were available for tatkal…
    i entered the details, then proceed to make payment…
    But after i clicked my option, the web page was stuck there..
    and after few minutes, it says to re login,

    ” BECAUSE YOU KEPT THE PAGE IDLE FOR LONG TIME, OR YOU HAVE CLICKED BACK/REFRESH ”

    WTF !!

    i decided to relogin, but after 25 minutes, all tickets were sold !!

    i wants to say one thing to IRCTC

    kyu chutiya bana rahe ho public ko ?

  53. Nazeer says:

    irctc really is frustrating for tatkal booking.

    I have never got any tatkal ticket booked easily. Minimum I need to sit for 1 hr atleast for the site to open and for the ticket to get booked.

    This is really frustrating. IRCTC SHOULD IMPROVE ITS SERVER PERFORMANCE.

    I always prefer to go home by Volvo as this site doesnt work many a times.

    IRCTC is neglecting this for years now….

  54. FUCK ALL INDIA says:

    MOTHERFUCKER IRCTC AND INDIA BENCHOD

  55. Honey says:

    IRCTC is the most bizarre website i have come across …

  56. fu** government says:

    A new sceam by railway add more advertisements, add multiple times password requirements thus making site slow. Now if site is slow there are large chances of failed transactions thus overbooking will be done by the consumer for ensuring the ticket. Railway here consumes a large deduction usually from 60 to 100 on each ticket & thus makes alot of money.
    Beside this commission from agents and advert. is already coming.
    Thus IRCTC is a great idea bullshitted by f*** as*** ministry for money.

  57. vikking says:

    you fucking irctc…..fuck u assholes……

  58. Monish says:

    One of the most pathetic and painfully exasperating sites ever created for public use. Never works almost at times of extreme need for I believe that they have well taken into account the need to also protect a very alive and kicking ticket agent lobby on the ground. Yes Do you hear that thoroughly incompetent Mukul Roy. You suck. Real Bad. Or does your highness MB not like some wee bit of reform in the website as well? That I can understand!!!!!!

  59. sachin says:

    its been 3 yrs for this post… & IRCTC still sucks.. . .

    Are they waiting for Anna Hazare to look into this matter ? ? ?

    ************
    what if one become a railway booking agent & try to book tickets from Agent login? I heard 15000/- deposit is required for this.

    but I don’t know if railway provide the same website for agents also or do they have another website for them?

    i am ready to deposit 15000/- for this if it helps me to book ticket in time.
    please guide….

  60. Meera Bharat Mahan says:

    Nothing works as it should on the moronic IRCTC website.Its server takes a hell load of time to open a page and then says “Your Session Expired”. Type the verification code while doing “quick book” just as it is only to find that your entered text ‘does not match the image data.’ Any hacker out there who can hack this crap site to teach them a lesson??You will definitely be called cyber Anna!

  61. Mohit Sharma says:

    This Site Sucks Big time.
    TCS handles most of the Government Sites,
    This sites have the Worst Hosting Servers & User Interface .
    Hacking this sites wont solve the problem.. Site will remain the same..
    Only Normal public will suffer. FUCKING Shoot this corrupt Bastardss!

  62. Broadvision says:

    Guys,
    We developed IRCTC…..Not TCS

    IRCTC maintenance and development

    http://www.broadvision.com/en/customers_aeroxchange.php#

  63. kk says:

    what a fucking worst site ever created in this world.
    u ever want to waste some time in ur life and get frustrated, this is the site to access.
    why do they even run this site, please shut this shit down, if u cant afford some money to upgrade this

    let us know, we will pool in some money….fukcing loosers

  64. Dagara Raj says:

    VERY VERY SLOW and FRUSTRATING

  65. Nagaraj says:

    wors website ever. trying to book tatkal from past 1.5 hours.. still not able to open website.. irctc sucks

  66. Ranjit says:

    Nothing works as it should on the moronic IRCTC website.Its server takes a hell load of time to open a page and then says “Your Session Expired”.

  67. Akshay says:

    you can write to the a@#h(*% Rakesh Tandon who is the MD at md@irctc.com

  68. Prashant says:

    U KNOW WAT GUYS ITS HELL AN WEBSITE IRCTC ITS NOTHING ONLY CORRUPTION AND SUPPORTS TO BOOKING AGENTS AND THERE DAMN SERVER ITS SUCKS DON’T KNOW WAT ITS HAPPENS TO SERVER WHEN UR IN URGENT FOR BOOKING ON THE SITE SAME ITS GETS FUCKED ITS DOESN’T LOAD HOMEPAGE NOT OPENS IF ITS OPENS “OH WOW” AND WHEN U GET STARTED ITS SCREWS U AND KNOW THEY DO SOMETHING WITH SERVER THAT AT TIME ONLY WHEN U LOGIN ITS STUCK AND ITS OPENS AFTER AN HALF AN HRS OR 1 HRS AND WHY ITS AFTER THAT MUCH COZ ALL THE TICKETS GETS BOOKED AND UR FUCKED ITS OPEN ONLY AFTER ALL THE TICKETS ARE BOOKED NOT A SINGLE SEAT AVAILABLE, AND KNOW THE TATKAL BOOKING TIMING HAVE BEEN CHANGED THE TATKAL WINDOW BOOKING OPENS AT 10:00 PM FOR THAT TALKING ABOUT COMMON PEOPLE HAVE TO GO BEFORE 3 & 4 HRS TO STAND IN LINE AT EARLY OTHERWISE LINE IS LONG THAN YOU GET FROM THERE ALSO. REALLY WAT TO SAY SITE IS FOR PLAY OR TO PLAY WITH PEOPLE’S HOPE AND FEELINGS.

  69. IRCTC Admin says:

    IRCTC site sucks a big time. Government should shut this site instead of running it around & fooling general peoples that the site is meant for general peoples!

  70. Prashant says:

    i have already sent a mail to md@irctc.com.
    but no reply till date.

  71. Cookybrey says:

    It not only sucks…smone shud seriously fuck the site….stupid and fucking rules

  72. drct says:

    the IRCTC morons are now giving this message now on the very first booking
    You are Permitted:
    1) Only 2 tickets between 08:00 Hrs to 10:00 Hrs per User ID.
    2) Only 2 tatkal tickets between 10:00 Hrs to 12:00 Hrs per IP Address.
    3) Only 2 tickets between 10:00 Hrs to 12:00 Hrs per User ID.

  73. Amaresh says:

    Its high time IRCTC site is shut down.. its hopeless to any honest soul… spent more than 1 and half hours on tatkal booking, there was around 150 tickets available when I started,, it took so long for each page to load and when I finally ended up transferring money, it got booked as WL48.. what a way to cheat and loot people.. now If I cancel the ticket, they will deduct some money.. I struggled a lot to earn this money and IRCTC guys and government are easily looting it.. am feeling so bad now… the money has my blood in it.. I wish a revolt happens and all the corrupt politicians are shot dead

  74. Cygnus says:

    I completely agree with the opinions given by Prashant and Amaresh. I am aware that some article here have been posted at least four years ago. In fact, the situation is exactly same currently. This indicates the extent of corruption and why India can abandon its utopia of transforming itself as developed economy. However, a very commendable job by railway officials in their failure to rectify the situation. These leeches are sucking blood of the very customers who are responsible for their existence, in order to earn underhand money in collusion with agents. I would not go to the extent of stating that these hooligans ought to be paraded naked in front of the very public they have been harassing. Having said that, what choice do we have?

  75. A S RAO says:

    NGET by IRCTC is relief to some extent. But many transparent things are to be introduced,viz.
    1. No. of RAC quota for each class/trainwise is to be made public, so that people can decide about the confirmation of a ticket if booked in RAC/WL (deifferent kinds);
    2 Should give up foolish ideas of implementing ‘proposed spaecific seat booking;
    3. IRCTC should get feed back from customers about catering, cleanliness, unauthorised travel in reserved compartment;
    4. Premiu8m train fare mechanism should be made public as tickets purchased are sometimes costlier than later purchased tickets by same/ class same train
    5. Lower berth quota should be shown separately. It helps senior citizens to book a comfortable journey.

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