The Indian Railways’ Train Reservation website IRCTC.co.in is the 22nd most trafficked site in India according to Alexa rankings and it is one of the worst websites in India! Here is my truncated list of woes and I am sure most (if not all) experience all/most of these problems.
The site is slow, very slow, painfully slow! It irritates like anything. The server support is just not enough. You need to be lucky to finish your job with this site. You never know when it will hang or become inaccessible. My success rate with this site has been 7 out of 10 and my friends and neighbours also have a similar experiences with this website. If you are very unlucky you may be charged without a corresponding ticket booked for you (you get the money back later of course). I am ‘on a wing and a prayer’ whenever I have to use this website. What should be over is just 5-7 minutes often takes some 30 minutes or more on this website (and often in vain).
Try accessing it at about 8 am for Tatkal ticket booking. For some weird reason (feel free to call it conspiracy), it is rarely accessible from 8 am to 8:30 am every day! It is a very useful site just the same and one I can’t live without! I am thinking of sending this post by email to Railway Minister Mamata Banerjee and to senior officers in the said ministry (as if they don’t know, huh!).
Also read Indian Railways and IRCTC sucks!