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	<title>Emotionally Speaking &#187; Consumer Affairs</title>
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	<link>http://vikas-gupta.in</link>
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		<title>Rail Booking Site IRCTC continues to disappoint</title>
		<link>http://vikas-gupta.in/2011/04/19/rail-booking-site-irctc-continues-to-disappoint/</link>
		<comments>http://vikas-gupta.in/2011/04/19/rail-booking-site-irctc-continues-to-disappoint/#comments</comments>
		<pubDate>Tue, 19 Apr 2011 04:28:21 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[IRCTC]]></category>
		<category><![CDATA[irctc website slow]]></category>
		<category><![CDATA[rail ticket booking]]></category>
		<category><![CDATA[railways reservation india]]></category>
		<category><![CDATA[server down]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/2011/04/19/rail-booking-site-irctc-continues-to-disappoint/</guid>
		<description><![CDATA[Official Railways Reservation website irctc.co.in continues disappoint though the situation is slightly better now. I recently wrote an email to the customer care after some server issue (which is common on that site) and got a quick reply. I am sharing it with all. I sent email to care(at)irctc.co.in on 15 April—Please also mention the [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2011/04/19/rail-booking-site-irctc-continues-to-disappoint/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Having bought &gt;120 books, I recommend Flipkart.com to buy books online (India)</title>
		<link>http://vikas-gupta.in/2010/03/27/having-bought-120-books-i-recommend-flipkart-com-to-buy-books-online-india/</link>
		<comments>http://vikas-gupta.in/2010/03/27/having-bought-120-books-i-recommend-flipkart-com-to-buy-books-online-india/#comments</comments>
		<pubDate>Sat, 27 Mar 2010 08:31:22 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[How-to]]></category>
		<category><![CDATA[book discounts]]></category>
		<category><![CDATA[book shopping]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[buy books in India]]></category>
		<category><![CDATA[buy books online]]></category>
		<category><![CDATA[cheapest books]]></category>
		<category><![CDATA[flipkart books]]></category>
		<category><![CDATA[flipkart promo code]]></category>
		<category><![CDATA[flipkart review]]></category>
		<category><![CDATA[internet book shopping]]></category>
		<category><![CDATA[online books]]></category>
		<category><![CDATA[online shopping]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/?p=4190</guid>
		<description><![CDATA[UPDATE: June 2010. Now I have shopped some 350 books from flipkart.  Flipkart rocks! Flipkart now also sells CDs, DVDs, Music and games and have raised $8 to $10 million dollar VC funding (source); so expect more! I had a very bad experience with online shopping (I was cheated by Rediff Shopping and then had [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2010/03/27/having-bought-120-books-i-recommend-flipkart-com-to-buy-books-online-india/feed/</wfw:commentRss>
		<slash:comments>67</slash:comments>
		</item>
		<item>
		<title>5 Things Hospitals Can Do to Improve the Customer Experience</title>
		<link>http://vikas-gupta.in/2010/02/06/5-things-hospitals-can-do-to-improve-the-customer-experience/</link>
		<comments>http://vikas-gupta.in/2010/02/06/5-things-hospitals-can-do-to-improve-the-customer-experience/#comments</comments>
		<pubDate>Sat, 06 Feb 2010 01:11:00 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[American hospitals]]></category>
		<category><![CDATA[hospital administration]]></category>
		<category><![CDATA[hospitals in the US]]></category>
		<category><![CDATA[MHA degree]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/2010/02/05/5-things-hospitals-can-do-to-improve-the-customer-experience/</guid>
		<description><![CDATA[We have many things wrong with our healthcare system. But, one thing we do right is give Americans (or at least those with insurance) plenty of choices in healthcare. Large cities often have many hospitals for patients to choose from, and even smaller areas offer competition among hospitals for patients. So, what can hospitals do [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2010/02/06/5-things-hospitals-can-do-to-improve-the-customer-experience/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Indian Rail reservation site IRCTC sucks</title>
		<link>http://vikas-gupta.in/2009/12/22/indian-rail-reservation-site-irctc-sucks/</link>
		<comments>http://vikas-gupta.in/2009/12/22/indian-rail-reservation-site-irctc-sucks/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 13:36:46 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[book rail tickets online]]></category>
		<category><![CDATA[consumer issues]]></category>
		<category><![CDATA[India trains]]></category>
		<category><![CDATA[Indian government websites]]></category>
		<category><![CDATA[Indian portals]]></category>
		<category><![CDATA[Indian Railways]]></category>
		<category><![CDATA[IRCTC]]></category>
		<category><![CDATA[Rail reservation]]></category>
		<category><![CDATA[railway ticket booking]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/2009/12/22/indian-rail-reservation-site-irctc-sucks/</guid>
		<description><![CDATA[The Indian Railways&#8217; Train Reservation website IRCTC.co.in is the 22nd most trafficked site in India according to Alexa rankings and it is one of the worst websites in India! Here is my truncated list of woes and I am sure most (if not all) experience all/most of these problems. The site is slow, very slow, [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/12/22/indian-rail-reservation-site-irctc-sucks/feed/</wfw:commentRss>
		<slash:comments>53</slash:comments>
		</item>
		<item>
		<title>On choosing a good web hosting service : Experiences of a layman</title>
		<link>http://vikas-gupta.in/2009/10/05/on-choosing-a-good-web-hosting-service-experiences-of-a-layman/</link>
		<comments>http://vikas-gupta.in/2009/10/05/on-choosing-a-good-web-hosting-service-experiences-of-a-layman/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 08:41:32 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Blogging]]></category>
		<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[How-to]]></category>
		<category><![CDATA[hosting]]></category>
		<category><![CDATA[web host]]></category>
		<category><![CDATA[web hosting]]></category>
		<category><![CDATA[wordpress hosting]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/2009/10/05/on-choosing-a-good-web-hosting-service-experiences-of-a-layman/</guid>
		<description><![CDATA[I am planning to self-host two of my WordPress blogs [including this one] and recently did a lot of research online in finding some good web hosts, finding free WordPress themes [mostly magazine themes, my favourite] and ran into a lot of good information and useful tips and tricks. This is a brief collection of [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/10/05/on-choosing-a-good-web-hosting-service-experiences-of-a-layman/feed/</wfw:commentRss>
		<slash:comments>43</slash:comments>
		</item>
		<item>
		<title>The Age of Stupid&#8217;s Green Carpet Premiere at PVR Delhi and Shekhar Kapur: a first-hand report</title>
		<link>http://vikas-gupta.in/2009/09/24/the-age-of-stupids-green-carpet-premiere-at-pvr-delhi-and-shekhar-kapoor-a-first-hand-report/</link>
		<comments>http://vikas-gupta.in/2009/09/24/the-age-of-stupids-green-carpet-premiere-at-pvr-delhi-and-shekhar-kapoor-a-first-hand-report/#comments</comments>
		<pubDate>Wed, 23 Sep 2009 19:29:13 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[Environment]]></category>
		<category><![CDATA[International]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[cinema]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[film]]></category>
		<category><![CDATA[Greenpeace]]></category>
		<category><![CDATA[society]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/2009/09/24/the-age-of-stupids-green-carpet-premiere-at-pvr-delhi-and-shekhar-kapoor-a-first-hand-report/</guid>
		<description><![CDATA[Yesterday evening [22 September 2009] I was at the Green Carpet Premiere of the hard-hitting &#8216;drama-documentary-animation&#8217; on climate change &#8216;The Age of Stupid&#8217; at PVR Premiere [Select Citywalk, Saket, New Delhi, India] organised by Greenpeace and tcktcktck [a global alliance of civil society calling for binding climate change agreements] supported by the PVR CSR wing. [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/09/24/the-age-of-stupids-green-carpet-premiere-at-pvr-delhi-and-shekhar-kapoor-a-first-hand-report/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Some interesting facts on Orkut users and demographics</title>
		<link>http://vikas-gupta.in/2009/09/08/some-interesting-facts-on-orkut-users-and-demographics/</link>
		<comments>http://vikas-gupta.in/2009/09/08/some-interesting-facts-on-orkut-users-and-demographics/#comments</comments>
		<pubDate>Tue, 08 Sep 2009 15:15:17 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Blogging/Tech]]></category>
		<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[orkut]]></category>
		<category><![CDATA[orkut in India]]></category>
		<category><![CDATA[Orkut users]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/?p=3011</guid>
		<description><![CDATA[The following facts are an interesting collection of some of the data relating to users on Orkut, the popular social networking site founded on 22 January 2004 sourced from Orkut demographics . According to the presently available official Orkut data as on 8 September 2009 more than 70 per cent of Orkut users are young [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/09/08/some-interesting-facts-on-orkut-users-and-demographics/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Gigapedia: The greatest, largest and the best website for downloading eBooks</title>
		<link>http://vikas-gupta.in/2009/08/10/gigapedia-the-greatest-largest-and-the-best-website-for-downloading-free-e-books/</link>
		<comments>http://vikas-gupta.in/2009/08/10/gigapedia-the-greatest-largest-and-the-best-website-for-downloading-free-e-books/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 11:38:38 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[How-to]]></category>
		<category><![CDATA[Kids' Corner]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[free book downloading]]></category>
		<category><![CDATA[free ebooks]]></category>
		<category><![CDATA[gigapedia]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/2009/08/10/gigapedia-the-greatest-largest-and-the-best-website-for-downloading-free-e-books/</guid>
		<description><![CDATA[This is a detailed account of &#8216;www. gigapedia.com&#8217; –&#8221;the knowledge sharing site&#8221;- including how to download books from the website with elaborate instructions and snapshots. Gigapedia is the largest repository of ebooks on the internet and better than any torrent site and a boon for students and research scholars not born with a silver spoon [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/08/10/gigapedia-the-greatest-largest-and-the-best-website-for-downloading-free-e-books/feed/</wfw:commentRss>
		<slash:comments>98</slash:comments>
		</item>
		<item>
		<title>How to get free access to JSTOR</title>
		<link>http://vikas-gupta.in/2009/08/10/how-to-get-free-access-to-jstor/</link>
		<comments>http://vikas-gupta.in/2009/08/10/how-to-get-free-access-to-jstor/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 11:33:05 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Campus]]></category>
		<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[How-to]]></category>
		<category><![CDATA[free JSTOR access]]></category>
		<category><![CDATA[gigapedia]]></category>
		<category><![CDATA[JSTOR password]]></category>
		<category><![CDATA[online journals]]></category>
		<category><![CDATA[research]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/2009/08/10/how-to-get-free-access-to-jstor-in-a-developing-country-on-the-gdn-free-access-to-the-jstor-archives/</guid>
		<description><![CDATA[The need for access to JSTOR in developing nations Access to JSTOR [the US based online 'Journal Storage' that archives academic journals]  is a major issue for research scholars and students particularly from the developing countries like India. The rule is that you need to be a member of a participating institution or library to [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/08/10/how-to-get-free-access-to-jstor/feed/</wfw:commentRss>
		<slash:comments>61</slash:comments>
		</item>
		<item>
		<title>Coaxed or Hoaxed?!</title>
		<link>http://vikas-gupta.in/2009/02/11/coaxed-or-hoaxed/</link>
		<comments>http://vikas-gupta.in/2009/02/11/coaxed-or-hoaxed/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 07:15:41 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Blogging/Tech]]></category>
		<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[Humour]]></category>
		<category><![CDATA[fraud mail]]></category>
		<category><![CDATA[spam mail]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/?p=1841</guid>
		<description><![CDATA[A few hours ago I received an email forward from Ratna that exhorted people to be kind in forwarding the email because AOL will contribute 5 cents per email ID! And then some Nirosha Sharma could have another 2 lakhs collected for her husband whose brain is damaged (because a drunk lorry driver hit them [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/02/11/coaxed-or-hoaxed/feed/</wfw:commentRss>
		<slash:comments>16</slash:comments>
		</item>
		<item>
		<title>MTNL sucks!</title>
		<link>http://vikas-gupta.in/2009/02/08/mtnl-sucks/</link>
		<comments>http://vikas-gupta.in/2009/02/08/mtnl-sucks/#comments</comments>
		<pubDate>Sun, 08 Feb 2009 14:12:24 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Blogging/Tech]]></category>
		<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[bad telecome service]]></category>
		<category><![CDATA[India telecom]]></category>
		<category><![CDATA[MTNL]]></category>
		<category><![CDATA[MTNL triband]]></category>
		<category><![CDATA[MTNL trump]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/?p=1743</guid>
		<description><![CDATA[I am an MTNL subscriber (Mahanagar Telephone Nigam Limited, New Delhi, India). I got my first mobile phone is December 2005: MTNL pre-paid connection.  And I got MTNL broadband connection in March 2007. It is about time I ranted about MTNL on my blog because I have been thoroughly unsatisfied with the services. Let me [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/02/08/mtnl-sucks/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Arindam Chaudhuri &amp; Shiv Khera</title>
		<link>http://vikas-gupta.in/2009/01/31/arindam-chaudhuri-shiv-khera/</link>
		<comments>http://vikas-gupta.in/2009/01/31/arindam-chaudhuri-shiv-khera/#comments</comments>
		<pubDate>Sat, 31 Jan 2009 18:00:30 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Campus]]></category>
		<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[Humour]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Socio-Political]]></category>
		<category><![CDATA[Arindam Chaudhury]]></category>
		<category><![CDATA[cheating]]></category>
		<category><![CDATA[IIPM]]></category>
		<category><![CDATA[motivational speakers]]></category>
		<category><![CDATA[plagiarism]]></category>
		<category><![CDATA[Shiv Khera]]></category>
		<category><![CDATA[tall MBA claims]]></category>
		<category><![CDATA[writing]]></category>
		<category><![CDATA[YFE]]></category>
		<category><![CDATA[You can win]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/?p=1529</guid>
		<description><![CDATA[I am writing this post mainly with an eye on my friends in the university who rarely look beyond the politicians while lamenting the country&#8217;s plight.  Next time they talk to me about these luminaries, I&#8217;ll ask them to read this post. Most of what I have written is widely available on the internet. Please [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/01/31/arindam-chaudhuri-shiv-khera/feed/</wfw:commentRss>
		<slash:comments>66</slash:comments>
		</item>
		<item>
		<title>Photos: tell it like it is!Spelling Error and Public Pissing on Delhi Roads</title>
		<link>http://vikas-gupta.in/2009/01/25/photostell-it-like-it-is-spelling-error-and-public-pissng-on-delhi-roads/</link>
		<comments>http://vikas-gupta.in/2009/01/25/photostell-it-like-it-is-spelling-error-and-public-pissng-on-delhi-roads/#comments</comments>
		<pubDate>Sun, 25 Jan 2009 08:11:58 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Consumer Affairs]]></category>
		<category><![CDATA[Humour]]></category>
		<category><![CDATA[Photography]]></category>
		<category><![CDATA[Travelogue/Places]]></category>
		<category><![CDATA[dirty Delhi]]></category>
		<category><![CDATA[India toilets]]></category>
		<category><![CDATA[public pissing on road]]></category>
		<category><![CDATA[public toilets]]></category>
		<category><![CDATA[public urinating on road]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/?p=1372</guid>
		<description><![CDATA[Here are a few interesting photos! The photos after the first photo are not for the squeamish! This one was clicked on September 21, 2008. A traffic advisory by &#8216;TRAFFICE&#8217; POLICE! This notice was published at many places along the road from old JNU campus to Vasant Vihar in South Delhi! You may still find [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/01/25/photostell-it-like-it-is-spelling-error-and-public-pissng-on-delhi-roads/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>RTI Queries to DTC [route no. 615, JNU!]</title>
		<link>http://vikas-gupta.in/2009/01/21/rti-to-dtc-on-route-no-615-in-jnu/</link>
		<comments>http://vikas-gupta.in/2009/01/21/rti-to-dtc-on-route-no-615-in-jnu/#comments</comments>
		<pubDate>Wed, 21 Jan 2009 07:27:08 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[Campus]]></category>
		<category><![CDATA[RTI]]></category>
		<category><![CDATA[DTC service sucks]]></category>
		<category><![CDATA[route 615 jnu]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/?p=1228</guid>
		<description><![CDATA[This was long overdue! Today I am submitting the following RTI petition to the Delhi Transport Corporation (DTC) on the abysmal service of the route no. 615 buses (&#8220;lifeline of JNU&#8221;). I have asked other questions too such as on ladies seats occupied by men and the route no. 764.  The reply will be posted [...]]]></description>
		<wfw:commentRss>http://vikas-gupta.in/2009/01/21/rti-to-dtc-on-route-no-615-in-jnu/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>How to file an RTI Petition?</title>
		<link>http://vikas-gupta.in/2009/01/16/how-to-file-an-rti-petition/</link>
		<comments>http://vikas-gupta.in/2009/01/16/how-to-file-an-rti-petition/#comments</comments>
		<pubDate>Fri, 16 Jan 2009 13:15:26 +0000</pubDate>
		<dc:creator>Vikas Gupta</dc:creator>
				<category><![CDATA[RTI]]></category>
		<category><![CDATA[corruption]]></category>
		<category><![CDATA[how to file RTI application]]></category>
		<category><![CDATA[indian democracy]]></category>
		<category><![CDATA[polity]]></category>
		<category><![CDATA[right to information]]></category>

		<guid isPermaLink="false">http://vikas-gupta.in/?p=972</guid>
		<description><![CDATA[How to file an RTI (Right to Information) Petition/application/query I have filed a number of RTI petitions so far with various administrative bodies including the UPSC, India Post, UGC and CSIR . Some of my friends in the past have enquired on how to file an RTI petition. The cyberspace is  full of this information [...]]]></description>
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